GROUP CLASS REFUNDS AND MISSED SESSIONS: Refunds will be issued on a case-by-case basis and only if the request is in at least 48 hours before the first class session. In addition, make up sessions will not be offered for missed classes due to schedule conflicts. Make up sessions may be considered for missed classes due to an emergency and will be at the discretion of Delighted Dogs LLC. The same policy applies for requests to switch to a different class.